User Handbook & FAQ
1. How do I sign up?
如何註冊會員帳號？
It is very easy, so don't be afraid! Please refer to the step-by-step tutorial below.
不用害怕，註冊會員帳號非常容易! 您可以看一下以下的逐步教程熟悉流程。
2. How do I purchase a plan for myself / my kid?
如何為我/我的孩子購買會員計劃？
Our membership plans differentiate according to different age groups, days of attendance and the duration of the membership.
For example, Art Roof Top offers classes for kids and teenagers every Wednesday, Friday and Saturday. You may choose to join 2 days out of the 3 teaching days, and purchase a 5-month membership of the days of attendance selection.
You can use 1 account and purchase multiple plans. For instance, if you have a 6 year-old kid and a 9 year-old teenager attending our lessons, and you would like to join our evening adult session, you can manage all these plans in 1 single account.
Please refer to the step-by-step tutorial below for more information.
我們的會員計劃涵蓋各個年齡組，以上課日數及月份劃分各計劃。
比如說，Art Roof Top逢星期三、五及六提供兒童及青少年課堂。您可以選擇3天當中上課2天，然後購買其5個月的會員計劃。
一個帳戶可以購買多個不同計劃。比如說，如果您6歲和9歲的孩子參與我們的課堂，您也同時參與我們的晚間成人課程，您可以用同一帳戶管理這三個計劃。
您可以看一下以下的逐步教程更好理解計劃分類。
3. How do I book a lesson?
如何預訂課堂？
We offer drop-in classes, membership plans and private classes for our customers from Monday to Saturday. You may book drop-in class for a one-off experience of our art education, but we strongly recommend you purchasing our membership plan and joining our art community! If you wish to have one-on-one tutorial by our prestigious tutors, please write to us about your learning goal and request.
With the plan purchased, you are given a certain number of session credit, so you are eligible to book its relative sessions. For instance, if you purchase a 2-Day 3-Month 6-9 y.o. kids membership plan, you will have 24 session credits for booking 6-9 y.o. class. (Please note that the credits are not transferrable, and we do not provide refund once the membership has started. Should you have any questions, please contact Art Roof Top directly.)
You may check our regular class schedule on the website. (Please note that we do not offer classes on public holidays.) Although members are given the flexibility to change their booking, the priority of booking is given to customers who have selected their regular time slot.
Please be advised that there are days when we have special events or arrangement (eg. Covid-19 measures), so some sessions may be affected. Thus, please check the "Book Online" on the menu bar for our latest availability before each lesson.
Please refer to our step-by-step tutorial for more information on how to book a lesson.
逢星期一至六，我們提供單次課堂、會員計劃及一對一課堂。您可以預訂單次課堂逐次體驗我們的藝術教育，但我們誠意邀請你購買加入我們的會員計劃，參與我們的藝術創作大家庭！如果您想獲得我們專業導師一對一的指導，請聯絡我們並寫上你的期望學習目標。
購買計劃後，帳戶將有相應計劃的課堂額度，供您預訂相應的課程。比如說，如果您購買每週2天共3個月的兒童課程，您將有24個課堂額度以預訂6-9歲的課程。（請注意：相關課程的額度不能轉讓他人使用 或 轉換到其他計劃；一旦計劃生效，我們將不接受退款。如果您有任何疑問，請直接聯絡Art Roof Top）
您可於我們的網站查看我們的固定課堂時間。請注意，我們不會於法定公眾假期授課。儘管會員可以彈性預約上課時間，固定上課的會員將可優先預訂課堂。
因應場地租用 或 特別開放時間（如 新冠肺炎對策），某些課堂會受影響。您可以在目錄列的"Book Online" 查看我們最新課堂時間表。
您可以看一下以下的逐步教程了解如何預訂課堂。
4. How do I check my booking?
如何查看我的課程預訂紀錄？
As soon as you have become our site member, you can enter your member page to check your bookings. You can manage your booking from there. Please be reminded that your booking and rescheduling should be done 24 hours advanced to the day of the lesson. If the rescheduling is due to sickness, please provide the medical certificate.
Please refer to our step-by-step tutorial for more information on how to check your booking.
成為網站會員後，您即可以進入會員專頁以查看購買紀錄及課堂詳情；您也可以在專頁管理課程及購買事宜。請注意，您應於24小時前預訂心儀課堂或更改上課日期。如果你因病需要改期，請向我們提供病假證明紙。
您可以看一下以下的逐步教程了解如何查看預訂紀錄。
5. What if I have forgotten my password?
忘記密碼應該如何處理？
6. How do I download and use the Wix Mobile App?
如何下載和使用Wix 手機應用程式？
If you are not a computer person, you can choose to download the Wix mobile app to manage your bookings and purchased items from your phone. Download the app from our mobile website's banner- it is very easy to use.
(Please note that we noticed there may be some synchronisation issues between the app and the website - for instance, members can still see deleted services and plans from the app. We have spoken to Wix about this issue and we hope this issue will be fixed in the near future.)
如果您不擅長使用電腦，您可以選擇下載Wix的手機應用程式管理您的課堂預訂和購買紀錄。用智能手機瀏覽我們的手機版網頁，按廣告橫幅下載程式！程式非常易用。
PS. 我們留意到Wix手機應用程式與電腦網頁有同步錯誤的漏洞。比如說，會員依然可在手機程式找到已刪除的課堂和計劃。我們已將此事匯報Wix團隊，希望此小問題不會為您帶來太多麻煩。如有任何疑問，請與我們聯絡。