User Menu & FAQ

USER MENU                                                             

1. How do I sign up?

如何註冊會員帳號?

It is very easy, so don't be afraid! You may check the step-by-step tutorial below to familiarise yourself.

不用害怕,註冊會員帳號非常容易! 您可以看一下以下的逐步教程熟悉流程。

2. How do I purchase a plan for myself / my kid?

​如何為我/我的孩子購買會員計劃?

Our membership plans differentiate according to different age groups, days of attendance and the duration of the membership.

For example, Art Roof Top offers classes for kids and teenagers every Wednesday, Friday and Saturday. You may choose to join 2 days out of the 3 teaching days, and purchase a 5-month membership of the days of attendance selection.

 

1 account can purchase multiple plans. For instance, if you have a 6 years old kid and a 9 years old teenager attending our lessons, and you would like to join our evening adult session, you can always manage all these plans in one single account.
 

You may check the step-by-step tutorial below to get familiarised.

我們的會員計劃涵蓋各個年齡組,以上課日數月份劃分各計劃。

比如說,Art Roof Top逢星期三、五及六提供兒童及青少年課堂。您可以選擇3天當中上課2天,然後購買其5個月的會員計劃。

 

一個帳戶可以購買多個不同計劃。比如說,如果您6歲和9歲的孩子參與我們的課堂,您也同時參與我們的晚間成人課程,您可以用同一帳戶管理這三個計劃。

您可以看一下以下的逐步教程更好理解計劃分類。

3. How do I book a lesson?

​如何預訂課堂?

We offer drop-in classes, membership plans and private classes for our customers from Monday to Saturday. You may book drop-in class for a one-off experience of our art education, but we strongly recommend you purchasing our membership plan and joining our art community! If you wish to have one-on-one tutorial by our prestigious tutors, please write to us about your learning goal and request.

 

With the plan purchased, you are given a certain number of session credit, so you are eligible to book its relative sessions. For instance, if you purchase a 2-Day 3-Month 6-9 y.o. kids membership plan, you will have 24 session credits for booking 6-9 y.o. class. (Please note, that the credits are not transferrable, and we do not provide refund once the membership has started. Should you have any questions, please contact Art Roof Top directly)

You may check our regular class schedule on the website. Please note, that we do not offer classes on public holidays. Although members are given the flexibility to change their booking, the priority of booking is given to the customers who have selected their regular time slot.

 

Besides that, there are days when we have special events or arrangement (eg. Covid-19 measures) that some sessions will be affected. To be sure, you may always check from "Book Online" on the menu bar for our latest availability.

You may check our step-by-step tutorial to learn how to book a lesson.

逢星期一至六,我們提供單次課堂、會員計劃及一對一課堂。您可以預訂單次課堂逐次體驗我們的藝術教育,但我們誠意邀請你購買加入我們的會員計劃,參與我們的藝術創作大家庭!如果您想獲得我們專業導師一對一的指導,請聯絡我們並寫上你的期望學習目標。

 

購買計劃後,帳戶將有相應計劃的課堂額度,供您預訂相應的課程。比如說,如果您購買每週2天共3個月的兒童課程,您將有24個課堂額度以預訂6-9歲的課程。(請注意:相關課程的額度不能轉讓他人使用 或 轉換到其他計劃;一旦計劃生效,我們將不接受退款。如果您有任何疑問,請直接聯絡Art Roof Top)

您可於我們的網站查看我們的固定課堂時間。請注意,我們不會於法定公眾假期授課。儘管會員可以彈性預約上課時間,固定上課的會員將可優先預訂課堂。

 

因應場地租用 或 特別開放時間(如 新冠肺炎對策),某些課堂會受影響。您可以在目錄列的"Book Online" 查看我們最新課堂時間表。

您可以看一下以下的逐步教程了解如何預訂課堂。

4. How do I check my booking?

​如何查看我的課程預訂紀錄?

As soon as you become the site member, you can enter your member page to check the booking. You can manage your booking from there. Please be reminded that your booking and rescheduling should be done 24 hours advanced to the day of the lesson. If the rescheduling is due to sickness, please provide us the medical certificate.

You may check our step-by-step tutorial to learn how to book a lesson.

成為網站會員後,您即可以進入會員專頁以查看購買紀錄及課堂詳情;您也可以在專頁管理課程及購買事宜。請注意,您應於24小時前預訂心儀課堂或更改上課日期。如果你因病需要改期,請向我們提供病假證明紙。

您可以看一下以下的逐步教程了解如何查看預訂紀錄。

5. What to do if I forgot my password?

​忘記密碼應該如何處理?

6. How do I download and use Wix Mobile App?

​如何下載和使用Wix 手機應用程式?

If you are not a computer person, you can choose to download Wix mobile app to manage your bookings and purchased items. Download the app from our mobile website's banner using your smartphone! It is very handy to use.

 

PS. We do notice there are some synchronisation issues between the application and the website - for instance, members can still see deleted services and plans from the application. We submitted ticket to Wix and we are trying our best to push for the improvement from Wix.

如果您不擅長使用電腦,您可以選擇下載Wix的手機應用程式管理您的課堂預訂和購買紀錄。用智能手機瀏覽我們的手機版網頁,按廣告橫幅下載程式!程式非常易用。

 

PS. 我們留意到Wix手機應用程式與電腦網頁有同步錯誤的漏洞。比如說,會員依然可在手機程式找到已刪除的課堂和計劃。我們已將此事匯報Wix團隊,希望此小問題不會為您帶來太多麻煩。如有任何疑問,請與我們聯絡。

Frequently asked questions

Can I book multiple lessons at once? 我可以一次預訂多個課堂嗎?


Unfortunately, the booking system does not have multiple lesson booking function at the moment. For instance, if you are booking 3 different lessons for 2 kids, you need to repeat the booking process 6 times. ​很抱歉,我們的課程預訂系統尚未支援多課堂同時預訂。比如說,如果您想為2位孩子預訂3個不同日期的課程,你需要重複預訂步驟6次。 You may check our step-by-step tutorial to learn how to book a lesson. 您可以看一下以下的逐步教程了解如何預訂課堂。




Why can't I book the lesson? 為什麼我無法預訂課堂?


This is a case-by-case question. Maybe your plan is expired, maybe your session quota is used up, maybe the lesson is full, and maybe you have purchased a wrong plan at the beginning. 這個問題很難統一回答:也許是因為您的會員計劃已過期,也許是因為您已用完所有課堂額度,也許課堂參與人數已額滿,也可能是因為您一開始就買了不適用的會員計劃。 We received a lot of comments since we started shift everything online, it is understandable that we all need time to get used to the system. We are working on improving our support to customers regarding online booking and payment. 自轉用網上預約系統以來,我們收到很多意見反映。我們理解,雙方均需要時間習慣這套新系統。我們正努力改進支援會員預訂和支付。 If you find the FAQ is not useful to your queries, please do not hesitate to contact us via Live Chat, or via artrooftophk@gmail.com. 如果你認為常見問題不夠回答您的疑難,請即透過Live Chat 或 artrooftophk@gmail.com與我們聯絡。




Can I pay by bank transfer or in-person? 我可以選擇親臨付現或銀行轉帳嗎?


Currently, we are moving all transactions online. We no longer accept bank transfer or cash payment as before. However, if you do have troubles regarding the payment, please let us know so we can better assist you. 現階段,我們正逐步將交易轉移至網上系統。我們不再接受銀行轉帳或現金支付。如果您發現線上付款相當困難,請聯絡我們幫忙。




Can I purchase the plans in advance? 我可以提早購買會員計劃嗎?


Unfortunately, the booking system calculates the purchase starts from the day you purchased the service or the plans. We udnerstand you might want to settle the plans upfront, in that case, please contact Art Roof Top so we can assist you on this matter. 很抱歉,目前的預約系統只提供購買即日計費的服務和計劃。我們明白,您或許希望預先安排時間及購買會員計劃,請聯絡我們為您預早安排。




How to separate the booking information of my two 3-5 y.o. kids? 如何分清楚兩個3至5歲孩子的預約紀錄?


If you want to separate your booking record between the two, all you have to do is write down **each student's name for each booking**. The confirmation email will send you back the information, and you shall see two different names on the mobile app. 如果您想在電郵和手機應用程式分清楚兩個孩子的預約紀錄,只需要在每次預訂時分別寫上兩個孩子的名字。確認電郵將會回傳您填寫的訊息,您也可以在手機程式看到兩個不同名字的紀錄。





1\F. 17-19 Yik Yam Street. Happy Valley. Hong Kong.

(852)54314221

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